Docket — by Deco Operations

Classic service.
Smarter systems.

Order tracking, SMS notifications, and business insights for independent dry cleaners. No app. No new hardware. No change to your routine.

How it works

  1. 01

    Customer drops off their clothes

    They scan the QR code on the counter.

  2. 02

    Customer fills in a short form

    Name, phone number — that's it.

  3. 03

    Staff book in the order

    Service details and a collection date — saved against the ticket.

  4. 04

    Confirmation text sent instantly

    Order ID and collection date, straight to their phone.

  5. 05

    Reminder text on collection day

    Sent automatically with a collection link. Order ready early? Staff can notify the customer with one tap.

  6. 06

    Customer shows their phone

    Staff scan the QR code using any phone camera.

  7. 07

    Staff confirm collection

    One tap. If there's a problem, flag it and the owner is notified.

✦If an order is never collected, Docket automatically alerts the shop after two days.
Docket order management dashboard showing orders in different statuses

Every order, at a glance.

See how your shop is really doing

Docket quietly tracks what matters — so you can see how your business is running without spreadsheets, reports, or extra work.

Docket insights dashboard showing weekly business metrics

Your week in numbers.

Orders this week

See how busy you've been at a glance.

Collection times

Know how quickly customers are picking up.

Flagged orders

Spot problems before they become patterns.

Busiest days

Plan your week around the days that matter most.

All plans include your shop dashboard. No extra cost.

What you need to get started

  • A counter or shelf for the QR stand (we provide it)
  • A phone or tablet for staff to manage orders
  • A 6-digit PIN for your staff (we set it up with you)

Your data, handled properly

Docket is fully GDPR compliant. Customer data is handled carefully so you don’t have to worry about it.

  • Customer details are automatically anonymised after 30 days
  • All data deleted within 12 months — nothing lingers
  • We’re registered with the ICO (the UK data regulator)
Try Docket free for 30 days

Plans start at £30/month after the trial. No automatic billing, no surprises. Every plan includes your shop dashboard.

Get in touch

Questions about Docket, pricing, or getting set up? Drop us a message and we’ll come back to you within one business day.